Shipping & Refunds

Shipment Processing Time

  • Orders are processed within 1-2 business days. 
  • Orders are not shipped or delivered on weekends or holidays.
  • A high volume of orders may delay shipments.

Allow for additional days in transit for delivery.

Shipment Delivery Providers

 

  • We use USPS and FedEx to ship your order and we are not liable for:
  • Mistakes made by USPS and FedEx
  • Wrong address given by customers.
  • Damage to order by postal service.
  • PO box issues.
  • Stolen packages after delivery.
    If you have inquiries regarding a shipment, please contact Real Gas House at admin@realgashouse.com

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Shipping & handling charge for orders under $150 is calculated at checkout.
  • Orders of $150 and over receive free shipment.
    Delivery delays can occur during busy shopping seasons.
  • Shipment Destinations and P.O. boxes

Real Gas House only conduct personal delivery within California, including P.O. Boxes. For out of state delivery,
all others are processed either through USPS or FedEx or other discrete means deemed comfortable by the customer.

Shipment Confirmation & Order Tracking

  • Shipment Confirmation email with tracking number(s) will be received once your order has been shipped.
  • Tracking number will be active within 24 hours.
  • Orders completed after 1pm PST will be shipped the following business day.

Damages

Real Gas House is not liable for any products damaged or lost during shipping. In the event that a package is lost or damaged, please contact Real Gas House at admin@realgashouse.com so we can have an opportunity to remedy the situation.

    • No refunds, returns or exchanges. All sales are final.
    • In the case of an issue, please email us at admin@realgashouse.com to allow us an opportunity to remedy the situation.

 

We collect user information upon signing up with Real Gas House and through the customer registration process.
We will only send users order confirmation emails or updated policy emails.

By signing up for our newsletter, users are agreeing to allow us to send promotional materials.

Real Gas House collects and uses personal information for the purposes we specify.

Here at Real Gas House we will never sell, rent, or share your information. The information you provide is 100% confidential and safe.

Users may receive promotional emails with new products, and satisfaction surveys on Real Gas Houses current efforts.

  • Users can unsubscribe from Real Gas House at any time.
  • Real Gas House protects and maintains confidentiality of users private information.


Please contact Real Gas House at admin@realgashouse.com if you have further inquiries about our privacy policy.

Overview

We offer this website Real Gas House (the “website or site”), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting Real Gas House and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools which are added to the current store shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.